Rod Crowder
Senior Field Service Supervisor at Thermo Fisher Scientific
- Role
- Field Service Supervisor at Thermo Fisher Scientific
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Rod Crowder
I have several years of experience in the Electronics industry; my main focus has been on the microelectronic device field (RFIC / Semiconductor). Process design and process development, yield enhancement, project management, SPC, and I am Microsoft Office proficient.
Experience
Field Service Supervisor
Oct 2022 — Present · Phoenix, AZ, US
I have been with Thermo-Fisher working on TEM\'s for the past 4 years as a Senior Field Service Supervisor. I am currently responsible for the following:• Proactively manage assigned accounts and service team to ensure customers “Basic Issues” are resolved as quickly as possible. • Meet tool uptime performance expectations where required • Ensure escalations do not exceed 5 days monthly • Work closely with your service team to meet call closure goals • Meet contract/warranty committed response times for service calls • Ensure dispatched FSE’s are trained on 75% of calls • Ensure FSE’s updating their call schedule in C4S • Complete and submit 90% FSRs within 48 hours of closing a call • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order • Conduct on-site scheduled planned maintenance visits • Provide troubleshooting and repair support for customers and other field service personnel • Cultivate and develop positive working relationships with customers, system users and company personnel • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel • Complete and submit field service reports • Provide training for customers and users on system maintenance • Provide feedback to product quality teams • Provide appropriate input in writing updating and correcting various Thermo-Fisher system documentation • Provide input for various reports including identifying and isolating unique problems with system
Education
Maricopa Community Colleges
No Degree, PHYSICAL SCIENCES
Adaptive Lex Navigators
Associate of Engineering, ENGINEERING
Skills
- Cvd
- Cmos
- Integrated Circuits (Ic)
- Ic
- Design of Experiments
- Asic
- Yield
- Semiconductors
- Thin Films
- Failure Analysis
- Semiconductor Industry
- Product Engineering
- Silicon
- Srp
- Electronics
- Auger Electron Spectroscopy
- Characterization
- Mixed Signal
- Analog
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