Rockzann Ju-Torgerson
Program Delivery Manager @Five9
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WORK HISTORY
Program Delivery Manager @Five9
EDUCATION
University of Phoenix
Bachelor of Science in Business and Public Administration, Business and Public Administration
ABOUT ROCKZANN JU-TORGERSON
I am in the people business no matter the industry. I love helping people see their potential and achieve their dreams. I enjoy problem solving and leaving processes better than I find them. Building a call center from the ground up taught me a few things. Leadership requires empathy, courage, and a desire to see people as contributors to the greater good. I\'ve learned to lead with my head and my heart. The best leaders are able to communicate a vision that is inclusive of all components of the business. I have honed my collaborative skills within my industry by introducing components of my past while embracing new thoughts and technologies of the future. I am extremely lucky to help people learn new skills to change the trajectory of their lives. Area\'s of Expertise:Project Management and Delivery | Product Management | AI Integration | Omni Channel Contact Centers | Call Center Operations | Cross Functional Communication | Financial Analysis | Strategic Forecasting | P&L Management |Risk Mitigation | Credit Lending | eCommerce Fraud |Retail Management | Contact Center Software and Platforms | CX Management | Business Analytics | Continuous Process Improvement
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