Rocky Lamba

About Rocky Lamba

2 decades of experience in:• IT Operations and Service Delivery• Major incident management - Cybersecurity• Customer Relationship Management• Vendor Management • Continual Service Improvement • Design, customize and develop process, procedures and templates as a part of process implementation.• ITSM Processes - Incident, Problem, Change management and Request Fulfillment.• Imparting trainings on Incident, Problem and Change management to end users.Training & Certifications:• ITIL v3 Foundation certified• APMG Certified Change Manager.• MS 500 • AZ 500• SC 200• Prince2 certified• ISO 27002:2013 certified • HIPAA Certified • Certified Dell Certified Systems Expert (DCSE)• Enterprise architecture Internal sponsored training across APAC:Leadership training (Malaysia)Communication and analysis training (Singapore)The power of Emotional Intelligence (China)Leading a Team (Singapore)

Experience

1. Delivery Manager

   SoftwareOne

   Apr 2023 — Present

Education

• Panjab University

  B.Com, Commerce

  2002 — 2005

Skills

• Integration
• Customer Relationship Management (Crm)
• Business Transformation
• IT Service Management
• Risk Management
• Team Management
• Change Management
• Business Process Improvement
• Service Desk
• Project Team Management
• Service-Now Migration
• Management
• Project Management
• Crisis Management
• Analytics
• Enterprise Software
• Business Continuity Planning
• Crm
• Itil
• Cost Management
• Service Delivery
• Business Analysis
• IT Operations
• Business Process
• Business Process Re-Engineering
• Training
• IT Management
• Employee Engagement
• Incident Management
• Team Leadership
• Leadership
• Strategy
• Process Improvement
• Service Delivery and People Management
• IT Project & Program Management
• Cloud Computing
• Vendor Management