Rocky Fisher

About Rocky Fisher

At Evergy, the focus is on innovating within the digital workspace, merging AI with corporate infrastructure to drive productivity and strategic IT advancements. My role as Lead Systems Engineer encompasses the development of AI standards and the integration of ServiceNow with Copilot, reinforcing our stance on cutting-edge technology practices. Our team\'s efforts have culminated in seamless ServiceNow app integrations, enhancing our collaborative tools within Microsoft Azure and Teams as part of Digital Workspace and Collaborations.With a commitment to knowledge sharing and mentorship, we\'ve established a solid framework for rights and roles management that empowers cross-team training and expedites the competency of new hires. My experience extends to public speaking at IT meetings and leading volunteer events, and further cementing policy direction for IT infrastructure. The combination of technical acumen and leadership in AI adoption reflects a steadfast dedication to shaping a future-ready IT environment at Evergy.

Experience

1. Lead Systems Engineer Digital Workspace

   Evergy

   Aug 2023 — Present · US

   Develop AI standards as part of an AI Counsel and advocate for use of Copilot in demonstrations, Centers of Excellence (COE) training meetings, and acting SME in discussions with upper management and executives,* Integrate ServiceNow databases into Copilot, create ServiceNow Sidebar and relay apps in Microsoft Azure and Teams. Develop a Copilot Studio ServiceNow app integration for Teams and SharePoint.* Publicly speak at IT All Hands meetings, IT Employee Experience Committee volunteer events as VP of the committee and conduct meetings with senior leadership on policy direction in regard to IT infrastructure.* Collaborate and create Android and Windows 11 kiosks for security tours and visitor logs for Wolf Creek Nuclear Power Plant adhering to their strict regulations.* Train and manage teammates as well as create cross-training events.* Currant training with LinkedIn Learning as an administrator along with creating new hire orientation materials required for all incoming IT staff.* Coordinate technical debt cleanup initiatives for knowledge articles into ServiceNow and successfully lobbied all IT managers, except for the service desk, as part of yearly evaluations.

Education

• Casper College

  Cisco Networking

  2005 — 2008

• Western Governors University

  Master of Business Administration - MBA

  2022 — 2024

• University of Wyoming

  Bachlors

  2008 — 2011

Skills

• Windows Server
• Troubleshooting
• Operating Systems
• Windows 7
• Technical Support
• Disaster Recovery
• Citrix
• Computer Hardware
• Software Documentation
• Sharepoint
• Network Security
• Security
• Outlook
• Customer Service
• Hardware
• Networking
• Active Directory
• System Administration
• Help Desk Support
• Windows
• Databases
• Xp
• Software Installation
• Training
• Switches
• Servers
• Vmware
• Visio
• Data Center
• System Deployment
• Linux
• Virtualization
• Integration
• Vpn
• Microsoft Exchange
• Tcp/Ip
• Cisco Routers
• Windows Xp
• Enterprise Software
• Printers