Rocky Tomar
Sr. Account Manager at Myoperator | ex IndiaMart
- Role
- Account Manager Enterprise Saas Cloud Telephony at MyOperator
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Rocky Tomar
Experienced Account Manager with a demonstrated history of working in client relationship…
Experience
Account Manager Enterprise Saas Cloud Telephony
Jan 2024 — Present · Noida, IN
Customer RenewalsEnsure timely renewals of customer subscriptions.Develop and implement strategies to enhance customer retention rates.Timely ResolutionsConvert customer issues and incidents into opportunities for customer delight.Implement efficient resolution processes to meet or exceed customer expectations.Monthly Health Check CallsConduct regular health check calls to assess customer satisfaction and identify opportunities for upsell/cross-sell.Generate new business references, testimonials, and case studies.Customer Onboarding and Product TrainingOversee the onboarding process to ensure a smooth transition for customers.Provide product training to customers, enabling them to maximize the value of our solutions.Build and maintain strong relationships with customers through effective communication and support.
Education
Jiwaji University
Bachelor of Science - BS
2015 — 2018
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