Vipin Verma

About Vipin Verma

I am a Customer Support Mentor with over 3 years of experience in non-voice (chat & email) support, currently working at Concentrix.I have progressed from Representative to Senior Chat Support and now Mentor, where I train and guide team members to improve performance, communication, and customer satisfaction.I handle high-volume queries with accuracy and focus on delivering fast, effective resolutions.Beyond my professional role, I am the President of Varanasi Division Association of the Deaf (VDAD), actively working to promote accessibility, equal rights, and awareness for the Deaf community.Key Strengths:• Chat & Email Support (Non-Voice)• Team Mentoring & Training• Customer Satisfaction Improvement• Problem Solving & Communication• Leadership & Community ImpactI am open to growth opportunities where I can contribute my skills and create meaningful impact in both business and society.

Experience

1. Mentor Customer Support (Non-voice)

   Concentrix

   Feb 2026 — Present

   Trained and coached new and existing team members to improve chat support performance • Ensured adherence to quality guidelines, and customer satisfaction goals • Acted as a point of contact for team support, query resolution, and escalations • Conducted regular feedback sessions to enhance communication and problem-solving skills • Contributed to team performance improvement and knowledge sharing

Education

• Subharti University

  Bachelor of Commerce - BCom, Accounting and Finance

• IDBA

  High Secondary School, Business/Commerce, General

  2013 — 2015

• Subharti University

  Master of Business Administration - MBA, Human Resource and Information Technology