Rocio Rivera

Guest Programs Guest Specialist @Georgia Aquarium

US

Deliver engaging live narrations and educational presentations to diverse audiences across multiple galleries, including marine mammals, reptiles, and ocean ecosystemsFoster guest engagement by creating welcoming, inclusive, and informative experiences for thousands of daily visitorsCollaborate with education and guest programs teams to train new hires and seasonal staff, ensuring consistent messaging and guest service standardsAdapt presentation style to suit all ages and learning styles, including school groups, tourists, and VIPsMaintain calm and professional demeanor in a high-volume, fast-paced environment requiring strong time management and interpersonal skillsActively support daily operations and troubleshoot in real time to enhance guest satisfaction and flow