Rocio Rodriguez
Writer and Educator
- Role
- Claims Specialist Intermediate at Progressive Insurance
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Rocio Rodriguez
Experienced bilingual writer and educator with a strong background in Writing and Rhetoric, accompanied by 6 years of customer service expertise, actively seeking a remote/hybrid opportunity to apply diverse skills in customer service, insurance knowledge, analytics, communication, negotiation, time management, attention to detail, problem-solving, adaptability, and computer proficiency. Rocio aims to contribute meaningfully to a company’s growth and success while thriving in a dynamic and productive work environment. With a wealth of teaching experience, Rocio has demonstrated expertise in delivering college-level lectures, emphasizing the importance of group work, fostering community building, and employing modern pedagogical approaches. Her responsibilities have encompassed various tasks such as developing comprehensive course curriculums and syllabi, diligently assessing student assignments, promptly addressing inquiries and concerns through multiple communication channels including email, office hours, conferences, and virtual/in-person meetings. Furthermore, she has been instrumental in providing supplementary resources to students and collaborating with colleagues.Rocio\'s pedagogical philosophy is deeply rooted in principles of diversity, equity, inclusion, and accessibility, ensuring equal opportunities for all students. Her research endeavors revolve around elevating the rhetoric of Latine students and other marginalized groups, whose voices often face suppression within Western societal and academic traditions.
Experience
Claims Specialist Intermediate
Apr 2025 — Present
Education
Florida International University
Master of Arts - MA, Writing and Rhetoric
Miami Dade College
M-DCPS Certification, M-DCPS Temporary Instructor Training
Miami Dade College
Associate of Arts - AA, English/Literature & English Education
Miami Senior High
High School Diploma, Legal and Public Affairs Magnet Program
Florida International University
Bachelor of Arts - BA, Writing and Rhetoric
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