Rocío Medina
Global Learning & Development, Learning Performance Manager at Uber | L&D Continuous Improvement | Active Mentor at Mentoring@Uber | Career & Talent Advisor
- Role
- Learning Performance Manager, Global Learning & Development at Uber
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Rocío Medina
L&D professional passionated on designing and implementing effective training solutions that driveorganizational growth and employee success, elevating team\'s talent and foster a continuous learningculture. Operational processes optimizing promotor with results-driven and strategic mindset.
Experience
Learning Performance Manager, Global Learning & Development
Jul 2025 — Present · Chicago, IL, US
Lead the strategy and execution of continuous learning initiatives across the US & C and mega regions to drive impactful performance improvements. Collaborate with cross-functional partners, including SMEs, Quality, Enablement, and Ops teams, to align learning programs with business goals and product changes. Advise senior leaders on effective, data-driven learning interventions that enhance vendor performance and agent effectiveness. Launch, scale, and refine learning strategies to meet evolving operational challenges, while implementing industry best practices in trainer effectiveness, quality coaching, and site readiness. Continuously evaluate program ROI, linking learning efforts to measurable business outcomes and ensuring high standards in BPO and Center of Excellence learning infrastructures.
Education
Instituto de Ciencias y Estudios Superiores de Tamaulipas (ICEST)
Psicología
2009 — 2012
Unidad de Posgrado e Investigación Universidad Autónoma de San Luis Potosí
Maestría, Administración con enfasís en Negocios
2016 — 2019
Instituto de Ciencias Educativas UASLP
Diplomatura, Docencia Universitaria
2013 — 2014
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