Rocio Estrada
Data Center Inventory & Asset Management Technician @Microsoft
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WORK HISTORY
Data Center Inventory & Asset Management Technician @Microsoft
DE
Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations- Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices. This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process- Maintains and steward up-to-date and accurate logical information within various inventory management systems (e.g, configuration management databases, asset management repositories)- Ensures detailed physical inventory tracking and staging- Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary and comply with security and data management policies- Notifies management about ordering stock shortages. Escalates any issues to management.
EDUCATION
Duoc UC
Bachelor's degree
ABOUT ROCIO ESTRADA
Logistics Technician with 8 years of experience in Logistics and Finance, specializing in credit and collections. I have a strong ability to adapt to changes and establish positive relationships within different areas of a company. My professional journey includes significant roles at Microsoft in Logistics and Adidas in Finance. In my logistics and production roles, I have managed shipments, stock levels, and operated machinery. My background in finance includes managing accounts receivable, issuing financial and tax documents, and customer management. I am fluent in Spanish and English, with basic knowledge of German. My technical skills include proficiency in Microsoft 365, SAP FI/SD, and various inventory management systems. I also have a strong capacity to solve and analyze issues, as well as support customers effectively. Additionally, I have experience in data center management, coordinating with suppliers for warranty claims, maintaining inventory systems, and ensuring compliance with data management policies.
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