Rochelle Robison

About Rochelle Robison

Customer Experience Designer skilled in designing, developing, and implementing creative solutions to meet the goals that organizations need to thrive and grow. Embedded throughout is a passion to co-create and transform how business is done through a design thinking, customer-focused mindset.Over the last 20 years, my work has spanned multiple industries, including Technology, Professional Services, Public Sector, Manufacturing, and Healthcare.Areas of expertise:• Transformation Strategy & Design• Customer Journey Mapping• Change Management• Program Management• Facilitation & Team Building• Training Design & Development

Experience

1. Senior Enablement Manager, Customer Success

   Docusign

   Aug 2023 — Present · Seattle, WA, US

Education

• University of Washington

  Master of Science - MS, Information Management

  2022

• Arizona State University

  M.Ed., Educational Technology

  1999

• Arizona State University

  Bachelor of Arts (B.A.), English Language and Literature

  1992

Skills

• Consulting
• Project Coaching
• Change Management
• Organizational Development
• Leadership Development
• Management Development
• Training
• Performance Management
• Employee Training
• Coaching
• Event Planning
• 360 Assessments
• Cross-Functional Team Leadership
• Design Leadership
• Training Programme Design
• Tracom Social Styles
• Instructor-Led Training
• Leadership
• Staff Development
• Employee Engagement
• Blended Learning
• Strategic Planning
• Training Delivery
• Training Programs
• Program Management
• Project Management
• Career Development
• Educational Measurement
• Business Process Improvement
• Strategy
• Workshop Facilitation
• Instructional Design
• Management
• Team Building
• 360 Feedback
• Process Improvement
• Executive Coaching
• Talent Management
• Learning Management
• Performance Improvement