Rochelle McCracken
Technical Writer, Technical Content Developer: Skilled Communicator, Problem Solver, Lifelong Learner, Great People Skills
- Role
- Technical Content Developer at SECU
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Rochelle McCracken
I trained as an English teacher, where I spent the first few years of my career. I ended…
Experience
Technical Content Developer
May 2025 — Present · Raleigh, NC, US
Planned, developed, organized, wrote, and edited operational procedures and manuals.* Researched, developed, and documented technical design specifications and test scripts.* Produced electronic documentation in addition to hard copy manuals.* Prepared reports, correspondences, proposals, and instructional material that is easily comprehendible.* Maintained a comprehensive library of technical terminology and documentation.* Analyzed documents to maintain continuity of content style.* Collaborated with developers and technical staff members to understand product details.* Participated in product design reviews to provide input on functional requirements, product designs, or potential problems.* Used photographs, drawings, diagrams, animation, and charts to increase users\' understanding.* Met with Subject Matter Experts (SMEs) to discuss requirements and procedures.* Revised, edited, and updated instructions, technical information, and frequently asked questions, as needed.* Developed an understanding of the users\' needs and translated those into technical documents.
Education
Shasta College
Associate's degree, General Studies
2004 — 2006
Indiana University Northwest
Secondary Education- English, Minor in English Literature
2009 — 2013
Eureka Senior High School
Diploma
2000 — 2004
Blaizing Academy
Software Development
2021 — 2021
Skills
- Teaching
- Academic Tutoring
- Powerpoint
- Microsoft Word
- Microsoft Excel
- Piano Playing
- Baking
- Reading
- Writing
- Tutoring
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