Rochelle Dante
Quality Consultant (Hotel Standards Specialist) @洲际酒店集团
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WORK HISTORY
Quality Consultant (Hotel Standards Specialist) @洲际酒店集团
CA
EDUCATION
Humber College
Post graduation in Hospitality and Tourism Operations Management, Marketing/Marketing Management, General
Humber College
Post Graduation, Marketing Management
SKILLS
ABOUT ROCHELLE DANTE
Our team at IHG® thrives under my stewardship as a Quality Consultant, where my focus on hotel standards and brand consistency has been paramount. With a background as a Guest Services Supervisor, I\'ve honed skills in maximizing occupancy and revenue while ensuring impeccable customer experiences. My proficiency in hospitality industry nuances, flights coordination, and customer service excellence has been fundamental to this role.At Holiday Inn, leadership and strategic oversight were key to elevating guest services and supervising agents to align with brand expectations. We fostered a culture of continuous improvement, from policy implementation to coaching staff, which resulted in enhanced operational efficiency and guest satisfaction. My role seamlessly integrated the ethos of InterContinental Hotels Group, championing quality and the delivery of superior guest experiences.
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