Rochelle Matthews

Ops Sr Analyst Mkts @Bank of America

Charlotte, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Ops Sr Analyst Mkts @Bank of America

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Charlotte, NC, US

Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines aligned to more complex Jurisdictions and/or client structures.Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirementsPerform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to Ensure all refresh requirements are metEnsure all jurisdictional regulatory requirements related to KYC are adhered to support business with KYC related queries and requestsParticipate in remediation, internal/external Audits

EDUCATION

2004 — 2006

Hopewell High School

High School

N/A

Central Piedmont Community College

Criminal Justice Technologies, Criminal Justice/Safety Studies

2002 — 2004

Surattsville High School

High School

SKILLS

Microsoft WordCustomer ServiceTypingPowerpointResearchLeadershipMicrosoft Office

ABOUT ROCHELLE MATTHEWS

Dedicated professional with 9+ years of experience in customer service, fraud investigations and trend tracking. Strong troubleshooting abilities and building successful solutions. Known for excellent verbal and written communication. Adaptable, ethical, collaborative, and diligent worker. I thrive on the challenges of this dynamic field and I am committed to continuous improvement and excellence in all facets of AML due diligence.

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Rochelle Matthews — Ops Sr Analyst Mkts at Bank of America in Charlotte, NC, US | Unifers