Rochelle Matthews
Ops Sr Analyst Mkts @Bank of America
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WORK HISTORY
Ops Sr Analyst Mkts @Bank of America
Charlotte, NC, US
Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines aligned to more complex Jurisdictions and/or client structures.Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirementsPerform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to Ensure all refresh requirements are metEnsure all jurisdictional regulatory requirements related to KYC are adhered to support business with KYC related queries and requestsParticipate in remediation, internal/external Audits
EDUCATION
Hopewell High School
High School
Central Piedmont Community College
Criminal Justice Technologies, Criminal Justice/Safety Studies
Surattsville High School
High School
SKILLS
ABOUT ROCHELLE MATTHEWS
Dedicated professional with 9+ years of experience in customer service, fraud investigations and trend tracking. Strong troubleshooting abilities and building successful solutions. Known for excellent verbal and written communication. Adaptable, ethical, collaborative, and diligent worker. I thrive on the challenges of this dynamic field and I am committed to continuous improvement and excellence in all facets of AML due diligence.
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