Roch Apetoh
Software Engineer | Java • React • JS • Spring Boot • Node.js • AWS | AI/ML
- Role
- IT Support Desk Technician at The 20 MSP
- Location
- Iowa City-Cedar Rapids, US
- LinkedIn followers
- 500 followers
About Roch Apetoh
I\'m a Software Engineer with 3+ years building production full-stack and AI-powered…
Experience
IT Support Desk Technician
Mar 2025 — Present · US
Resolving 20+ client tickets weekly, ensuring 75%+ first-contact resolution rate and improving customer satisfaction- Collaborated with upper tier technicians to escalate complex issues, documented recurring fixes, and contributed to resolving 80% of tickets within SLA targets- Communicated technical steps clearly to non-technical users, improving user satisfaction and minimizing repeat requests.
Education
University of Maryland Global Campus
Second Bachelor's Degree
2025 — 2026
African Institute of Computer Science (IAI-TOGO)
Bachelor's degree
2021 — 2024
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.