Rocco Dechalk
- Role
- Vice President Operations at Resultscx at ResultsCX
- Location
- Douglas County, CO, US
- LinkedIn followers
- 500 followers
About Rocco Dechalk
Twenty-five years experience as an accomplished operations leader in the call center and…
Experience
Vice President Operations at Resultscx
Aug 2020 — Present
Over 25 years experience as an accomplished operations leader in the call center & BPO industry with expertise in: • Contract negotiation/re-negotiation • P&L planning/management • Domestic & international vendor management • Internal call center sales & customer service expertise • Operational excellence • Customer growth and retention strategies • Employee & Leadership development • Attracting top talent for future growth and succession planning
Skills
- Telecommunications
- Leadership
- Contract Negotiation
- Salesforce.com
- Team Management
- Customer Experience
- Customer Satisfaction
- Sales Management
- Call Centers
- Program Management
- Team Building
- Cross-Functional Team Leadership
- Vendor Management
- Budgets
- Workforce Management
- Training
- Customer Retention
- Management
- Voice Over Ip (Voip)
- Technical Support
- Customer Service
- Project Planning
- Outsourcing
- Business Process Improvement
- Sales
- Crm
- Voip
- Analysis
- Time Management
- Cloud Computing
- Account Management
- Contact Centers
- Call Center
- Saas
- Unified Communications
- Team Leadership
- Solution Selling
- Strategy
- Process Improvement
- Managed Services
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