Rocco Lagano
Senior Program Leader | Project Manager | Agile Expert | UX Champion | Achieving Client Success through AI & Continuous Improvement
- Role
- Transformation Program Manager at Interstate Waste Services, Inc.
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Rocco Lagano
I\'ve spent my career bridging the worlds of business, tech, product, and design, leading…
Experience
Transformation Program Manager
Interstate Waste Services, Inc.
Jul 2025 — Present · Teaneck, NJ, US
Leading organizational change management across Sales, Marketing, and Customer Service to deliver measurable improvements in customer satisfaction and operational efficiency• Driving cross-functional transformation initiatives that reimagine customer journeys and accelerate business growth through strategic technology integration• Architecting scalable processes and systems that leverage AI and emerging technologies to create competitive differentiation in the marketplace• Championing data-driven decision making and continuous improvement methodologies to transform traditional service models into modern, customer-centric operations• Spearheading strategic program management initiatives that align business objectives with transformative technology solutions and sustainable growth outcomes
Education
Fairfield University
BS
Loyola School
HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
Fordham Gabelli School of Business
MBA
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