Robyn Zwicker

About Robyn Zwicker

Career Summary High-Impact Executive Leader with 20+ years of experience and a…

Experience

1. IT Manager for New England

   HP Hood LLC

   Jun 2019 — Present

   IT Support supervisor responsible for overseeing all daily activities of the IT support Technicians for the New England Region. Accountable for providing PC, desktop, network, server, virtual devices, project management, and telecom services. Provided strategic leadership of IT operations across the New England region consisting of 6 major and 4 satellite locations. Coordinated with IT leaders from other regions to develop and execute strategies for new technology rollouts, improvements, and system optimizations. Built, developed, and managed a team, providing ongoing coaching and mentoring to create a top-performing organization. Directed repair of Network Cyber Security event in five weeks with 24-hour remediation of servers, PC’s, and network equipment over 12 locations across five states Managed the infrastructure set-up for a newly purchased 133K+ sq. ft building, including overseeing the planning and execution of network, server, door/gate access, and security system installations. Implemented a new documentation process to track and expedite equipment/system repair process, which resulted in significant reduction of labor hours and enhanced efficiencies. Selected to serve as SAP Battle Room Coordinator during the company-wide SAP go-live, working closely with all leaders and stakeholders to ensure successful rollout. Spearheaded the replacement of 63 switches across 5 different locations, resulting in savings of 30+ labor hours. Optimized the ticket management and resolution process, reducing open tickets from 120 to 30 in 60 days. Established a culture of growth and accountability, supporting the growth of underperforming team members to recognition as top performers.

Education

• University of Phoenix

  Bachelor, Business Management

Skills

• Business Decision Making
• Enterprise IT Strategy
• Project Management
• Accountability
• Management
• IT Leadership
• Software Documentation
• Executive Management
• Leadership Development
• IT Strategy
• Training
• Budgets
• Technology Roadmapping
• Deliverables
• IT Relationship Management
• IT Service Delivery
• CIO Advisory Services
• Program Management
• Data Analysis
• IT Operations
• Project Plans
• Managing IT Infrastructure
• Project Planning
• Communication
• IT Infrastructure Management
• IT Performance Management
• Security
• Hardware
• Business Strategy
• IT Project Leadership
• Troubleshooting
• Enterprise IT Infrastructure
• Negotiation
• IT Executive Management
• IT Operations Management
• IT Cost Optimization
• Microsoft Office
• Sales
• Strategic Planning
• Public Speaking