Robynne Cucinotta

About Robynne Cucinotta

Achieving the highest levels of customer success is an essential part of who I am. Professionally or personally, I believe you can always be better today than you were yesterday. For the past 20 years, my innate passion to help companies realize success through technology has driven my path forward in my career. I serve as a trusted advisor to our most strategic customers, providing guidance to sales, services and support to ensure synergies across each customer’s projects, and ensure the highest levels of customer satisfaction. I strongly believe in the importance of being equal parts strategist, visionary, and a doer to get things done; to be able to shift from thought leadership to rolling up my sleeves to engage in hands-on support. I will always be willing to do whatever it takes!

Experience

1. Director, Customer Success

   Allego

   May 2024 — Present · Waltham, MA, US

   I lead the Customer Success organization with responsibility for driving post-sales adoption, value realization, and long-term customer outcomes across enterprise and strategic accounts. I shape CS strategy while staying close to execution, ensuring customers achieve measurable business impact and that our CS model scales effectively as the business grows.I oversee and develop Customer Success Managers across post-implementation functions, partnering closely with Sales, Renewals, Product, and Marketing. A core focus of my role is driving adoption of high-impact and AI-powered capabilities by embedding product expertise, best practices, and coaching into CS workflows.I serve as a senior voice of the customer internally, providing executive-level oversight for key accounts and acting as a trusted advisor to customer stakeholders. I work cross-functionally to translate customer insights into product feedback, advocacy opportunities, and expansion strategies.As a people leader, I hire, coach, and develop high-performing CS teams, set clear expectations and success metrics, and foster a culture of accountability, collaboration, and customer obsession. I also lead initiatives to standardize engagement models, improve operational rigor, and implement scalable processes and metrics that drive consistent outcomes and long-term retention.

Skills

• Project Management
• Salesforce.com
• Consulting
• Leadership
• Product Marketing
• Competitive Analysis
• Management Consulting
• Software as a Service (Saas)
• Business Development
• Saas
• Strategic Partnerships
• Program Management
• Strategy
• Cloud Computing
• Talent Management
• Analytics
• Balanced Scorecard
• Customer Relationship Management (Crm)
• Business Strategy
• Crm
• Business Analysis
• Change Management
• Enterprise Software
• Management