Robyn T.

About Robyn T.

Senior Leader within U.S. Customs and Border Protection (CBP) with more than 20 years of experience guiding enterprise-level transformation, technology modernization, and workforce innovation. As Director of the Strategic Transformation Management Division in CBP’s Office of Human Resources Management (HRM), I lead initiatives that integrate data, automation, and strategic planning to strengthen workforce readiness and mission performance for more than employees.My focus is on turning complex, cross-agency challenges into measurable outcomes. I led development of an 18-month human-resources technology roadmap supporting a landmark federal hiring initiative, aligning systems that enhance applicant experience, streamline onboarding, and improve internal efficiency. I also directed the migration of 23 robotic-process automations to an AI-ready platform—reducing annual costs by 20 percent while improving scalability—and oversaw CBP’s transition to fully electronic retirement processing in partnership with the Office of Personnel Management.Recent work includes securing $881 million in multi-year human-capital resources, delivering CBP’s Safety Tracking and Reporting (STAR) system, Probationary Period Application, and Hiring Application Portal, and advancing data-driven oversight through Planning, Programming, Budgeting, and Accountability (PPBA) integration.I’m passionate about cultivating empowered teams, advancing fiscal stewardship, and translating modernization strategy into tangible results that improve service delivery across government and beyond.Core CompetenciesStrategic Leadership | Digital Modernization | Human Capital Transformation | Program Management | Change Leadership | Budget & Data Analytics | Automation & AI Integration | Workforce Planning | Stakeholder Engagement | Operational ExcellenceCertificationsChange Management for Leaders | Product Owner | Lean Six Sigma Green BeltThe views expressed here are my own and not those of my employer.

Experience

1. Director

   U.S. Customs and Border Protection

   Dec 2024 — Present · DC, US

   Lead division-wide modernization strategy integrating technology, data, and process improvement to enhance workforce performance across employees.• Directed development of an 18-month human-resources technology roadmap supporting a landmark federal hiring initiative aligned with the Administration’s modernization agenda.• Executed migration of 23 robotic-process automations to an AI-enabled platform, reducing annual operating costs by 20 percent (~$200K) and expanding analytic capability.• Guided CBP’s transition to electronic retirement processing, integrating the Office of Personnel Management’s Online Retirement Application with CBP systems to improve timeliness and accuracy.• Partnered with the Office of Facilities, Assets and Maintenance (OFAM) to achieve 99 percent agency-wide compliance with the Presidential Return-to-Office mandate through automation and data integration.• Secured $881 million in multi-year human-capital resources via data-driven budget formulation and congressional engagement, funding both direct hiring and enabling technologies.• Delivered enterprise solutions including the Safety Tracking and Reporting (STAR) system, Probationary Period Application, and Hiring Application Portal, improving compliance, safety, and applicant throughput.• Promote innovation and continuous improvement culture linking human-capital strategy to fiscal accountability and mission success.

Education

• Hampton University

  Bachelor of Arts in Biology, Biology/ Pre-Med