Robyn Coates

Director, Operations Canada @Hedgerow Software

Calgary, AB, CA

Influenced talent architecture, business development & operational excellence, directed Canadian teams and provided functional support to US business units.\\\\n\\\\n Led large scale ERP deployment, integration and support programs across Canada & the US, managed business transformation of large-size organization and deployment of ERP system replacing legacy platform.\\\\n\\\\n Presided over tier I, II & client support, oversaw the integrity of internal cloud systems & database infrastructure and directed centralized 24/7 client service teams.\\\\n\\\\n Led organization-wide transition from legacy to new ERP system and established requirements gathering, detailed business processes, project management framework, quality control and delivery guidelines.\\\\n\\\\n Reduced client churn, boosted satisfaction levels, catapulted profitability, championed the integration of service-level agreements and led talent acquisition & workforce development.\\\\n\\\\n Augmented business growth, expanded market share, increased revenues, reviewed RFPs, led product demonstrations, negotiated contracts and assisted acquisition of high-value accounts.\\\\n\\\\n Managed the modernization of ERP client service offerings and transitioning to cloud environment, directed training & development, resource allocation, corporate expansion, relationship management and contract renewals.\\\\n\\\\n Assessed development statements, client requirements, product features & value streams and contributed to the development of SRS documents & sprints for deployment of IaaS, PaaS and SaaS.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

British Columbia Institute of Technology

Introduction to Programming – COMP1409

British Columbia Institute of Technology

Understanding Programming – COMP1451

British Columbia Institute of Technology

Certificate of Technology, Software Development