Robyn Marshall
Director of Learning and Development
- Role
- Training Specialist at VXI Global Solutions
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Robyn Marshall
With over 8 years of experience designing, leading, and scaling impactful training…
Experience
Training Specialist
May 2024 — Present · US
Lead end-to-end learning initiatives for high-volume call center operations supporting banking products.• Train Sales and Operations teams using blended learning strategies focused on skill enhancement, compliance, and customer experience.• Serve as SME in deposits and credit card platforms, ensuring training content accuracy and relevance.• Collaborate with leadership to identify performance gaps and implement targeted coaching plans.• Evaluate training effectiveness through feedback, KPIs, and quality metrics to inform continuous improvement.• Foster inclusive learning environments using adult learning theory and learner engagement best practices.
Skills
- Financial Analysis
- Tax Preparation
- Budgets
- Credit Analysis
- Project Planning
- Ms Project
- Business Analysis
- Loss Mitigation
- Project Management
- Strategic Financial Planning
- Analysis
- Credit Risk
- Procurement
- Real Estate Financing
- Commercial Real Estate
- Strategic Planning
- Loans
- Access
- Real Estate
- Customer Engagement
- Credit Counseling
- Certified Housing Counselor
- Certified Forclosure Prevention Counselor
- Finance
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