Robyn Ann Smith

About Robyn Ann Smith

SUMMARY Current work as a Product Manager for the Microsoft Federal Vulnerability…

Experience

1. Senior Service Engineer

   Microsoft

   Jan 2025 — Present · Redmond, WA, US

   Identify complex opportunities and gaps in the implementation of multiple feature areas. Understand and start building experiences across multiple groups or divisions. Partner with Software and Hardware Engineering to design architecture and integrated customer solutions to complex technical needs for multiple feature areas. Define program goals and prioritization for the multiple feature areas. Define success criteria and performance metrics. Create relationships to drive orchestration and integration efforts for the development and implementation process of multiple feature areas. Partner with the engineering team to contribute, prioritize, and deliver on the roadmap for multiple feature areas. Contribute to the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas. Manage governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle. Validate use-case and scenario outcomes, and performance targets that are being achieved. Lead teams to partner with others to collect performance metrics. Drive the customer supportability experience and provides documentation. Act as a technical advisor to educate and evangelize the feature areas.

Education

• McKay High School

  Diploma

  1979 — 1981

• Purdue Global

  Master of Science - MS

  2024

• Colorado Technical University

  Bachelor of Science in Information Technology

  2016 — 2019

• Trend College

  Business & Computer Administration

  1989 — 1992

Skills

• Dhcp
• Internet Information Services (Iis)
• Databases
• Windows Server 2008
• Hyper-V
• Microsoft Sql Server
• Networking
• Dns Server
• Software Development Life Cycle (Sdlc)
• Sharepoint
• Active Directory,
• Amazon Ec2
• Iis
• Jenkins
• Amazon Ebs
• Sql
• Artifactory
• Amazon S3
• Active Directory
• Windows Server
• Chef
• Data Center
• Microsoft Technologies
• Cloud Computing
• Sql Server 2000-2008
• Dns Management
• Dns
• Amazon Rds
• Operating Systems
• Clustering
• Dns Administration
• Amazon Web Services (Aws)
• Servers
• Dynamic Host Configuration Protocol (Dhcp)
• Cluster