Rob Yardman
- Role
- Itsm Manager 3 at Los Alamos National Laboratory
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Rob Yardman
As an IT Manager 4 at Los Alamos National Laboratory, I oversee the day-to-day activities…
Experience
Itsm Manager 3
Los Alamos National Laboratory
Apr 2023 — Present
Responsible for overseeing the day‐to‐day activities of service‐desk operations and ensures eective first contact response and resolution of IT customer service requests and incidents. In addition to managing a large sta of service desk agents, the SDM is also responsible for ITSM impacting initiatives.
Education
ITT Technical Institute-Sylmar
Bachelors in Applied Sciences, Computer Visualization Technologies
1999 — 2000
ITT Technical Institute-Albuquerque
Associates in Applied Sciences, Computer Aided Drafting
1998 — 1999
Skills
- Leadership
- Wordpress
- Networking
- Microsoft Office
- Sql
- Lean Management
- Joomla
- Html
- Customer Service
- Apache
- Strategic Planning
- Technical Support
- Content Management Systems (Cms)
- Training
- Web Applications
- Team Building
- Microsoft Word
- Php
- Cascading Style Sheets (Css)
- Cisco Systems Products
- Graphic Design
- Management
- Web Development
- Javascript
- Css
- Ubuntu
- Servers
- Operating Systems
- Social Media
- Xml
- Mysql
- System Administration
- Cisco Ucs
- Databases
- Public Speaking
- Microsoft Excel
- Cms
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