Rob Wilkinson
Vice President of Customer Success @Smoothwall (part of the Qoria family)
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WORK HISTORY
Vice President of Customer Success @Smoothwall (part of the Qoria family)
Leeds, GB
Privileged to lead the Customer Success function at Smoothwall, I am passionate about constantly improving experience and outcomes right across the customer journey.
EDUCATION
Newcastle University
Bus. Mgt
SKILLS
ABOUT ROB WILKINSON
Qoria may be a relatively new name in digital safety but the businesses that make up our brand are not. They share nearly 70 years combined expertise at the leading edge of child digital safety technology and solutions. We are one family. And we\'re pushing boundaries to help keep every child safe and thriving in their digital life.I am an experienced Sales and Customer Success practitioner across all customer engaging functions including Success, Support, Implementations and Technical Account Management. In recent years I have built and established a successful Customer Success department and customer success culture covering over 50 people across multiple teams and £20m of Annual Recurring Revenue in the UK. During this time we have seen customer experience and outcomes significantly improve and overall churn and Nett Revenue Retention reach new standards. Reporting into C-Level I am results orientated and wholly accountable for my department\'s deliverables.I have experience of building effective teams and a genuine enthusiasm for modern Customer Success practises particulalry in the Technology and SaaS space. I have navigated successful Management Buy Outs, Private Equity ownership (and successful exit) and now part of a publicly listed global organisation.
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