Rob Starr
Account Manager/Corporate Trainer/Operations Lead
- Role
- Engagement Specialist at Ableto Inc
- Location
- Gainesville, FL, US
- LinkedIn followers
- 500 followers
About Rob Starr
I am a dynamic, cultivated professional with a diverse background in training, account management, and sales. I have a proven track record of successfully leading teams and managing complex projects. Proven expertise in training/development, sales, and health services. Skilled in strategic planning, team leadership, and effective communication. I am adept at managing timelines, budgets, and resources to drive revenue growth and deliver exceptional results. I am seeking an opportunity to advance my career to the next level with an outstanding company in an exciting and rapidly changing industry.
Experience
Engagement Specialist
Aug 2020 — Present · Sunrise, FL, US
Proactive engagement of health plan members in a discussion about Able To program benefits.• Scheduled Initial Consultations for members that result in a meaningful behavioral healthcare experience.• Utilized phone, scheduling, and CRM tools to manage call results, data, and Initial Consultation scheduling, ensuring the highest quality customer service in every interaction.• Prospected leads for potential customers using the BANT sales methodology.• Leveraged established conversation guides to engage, connect, and educate health plan members.• Applied best practices in responding to health plan member questions or objections to ensure high-quality follow-up in responding to member inbound calls & voicemails
Education
Florida Atlantic University
BS, Marketing
1995 — 1999
Nova Southeastern University
MBA
2008 — 2010
Skills
- Program Management
- Supply Chain Management
- Research
- Team Building
- Management
- Business Process Improvement
- Customer Satisfaction
- Training
- New Business Development
- Recruiting
- Start-Ups
- Staff Development
- Workshop Facilitation
- Business Development
- Leadership
- Teaching
- Time Management
- Sales
- Entrepreneurship
- Data Analysis
- Social Networking
- Fundraising
- Marketing Strategy
- Customer Service
- Strategic Planning
- Interviews
- Leadership Development
- Crm
- Employee Training
- Microsoft Word
- Team Leadership
- Account Management
- Public Speaking
- Customer Relationship Management (Crm)
- Marketing
- Business Strategy
- Consulting
- Strategy
- Coaching
- Analysis
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