Rob Stanger

About Rob Stanger

WHO I AM:* Go-to-Market strategy leader, combining data analysis and real-world experience to help Sales Organizations scale * Revenue Operations evangelist, who believes that Marketing, Sales, and CS operations should all be oriented to the same outcomes and processes.* Product Mgmt, Operations, and Customer Experience leader with P&L responsibility * 20 years experience in Technology, Consulting, and Healthcare industries, combined with Wharton MBA * International manager of professional teams, including EMEA and APAC regions * Expert at marrying customer experience with product and strategy decisions, and driving significant transformation within Sales and Operations organizationsWHAT I CARE ABOUT:* High performing sales teams that mobilize around sound Go-to-Market strategies * Companies are too quick to overlook the value of customer experience and VOC insights. In this age, SWITCHING COSTS are no longer a deterrent for customers to change vendors, which means that a return to customer value, insight, and analytics is critical for companies to grow and succeed.* Customer experience needs to be a pervasive, driving force for product design, support operations, and internal process improvement.* I care about creating good customer experiences by making it easier to do business with my companies. THIS is the true driver of customer loyalty and demand.Specialties: Sales Strategy & Revenue Operations, particularly with SaaS, Salesforce Roadmaps, Product Management, Project Management, Corporate Finance (make vs. buy), Organization Effectiveness and Talent Management, Strategy, BPO, Customer Care systems, Contract Negotiations and Sourcing

Experience

1. Sr Director Sales Business Partners

   Twilio

   Jun 2025 — Present

Education

• Utah State University

  BA, Political Science

  1994 — 1999

• The Wharton School

  MBA, Strategic Mgmt

  2004 — 2006

Skills

• Product Management
• Software Project Management
• Contract Negotiations
• Strategic Sourcing
• Customer Experience
• Customer Relations
• Bpo
• Outsourcing Advisory
• Business Strategy
• Organizational Development
• Financial Modeling
• Program Management
• Management Consulting
• Process Improvement
• Contract Negotiation
• Outsourcing
• Strategy
• Leadership
• Customer Service
• Cross-Functional Team Leadership
• Crm
• Project Management
• Management
• Vendor Management
• Negotiation
• Business Development
• Team Leadership
• Analytics
• Consulting
• Strategic Planning