Robson Viselli
Customer Success Area Lead Director Uki Enterprise @Salesforce
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WORK HISTORY
Customer Success Area Lead Director Uki Enterprise @Salesforce
London, GB
Leadership: Member of the UKI Customer Success Leadership Team, orchestrating GTM and retention strategies for a Premier portfolio across CPG, Retail, Energy and other industries- Commercial Excellence: Exceeded FY25 retention targets through proactive risk mitigation and strategic account planning, securing multi-million dollars renewals in a volatile market- Value Realisation: Partnering with Sales Leaders to bridge the gap between initial investment and measurable ROI, driving license adoption and expansion through consultative roadmaps- Portfolio Governance: Leading cross-functional motions to ensure operational excellence and \"Trusted Advisor\" status across a diverse, high-stakes book of business.
EDUCATION
University of Surrey
Master of Business Administration (M.B.A.)
Universidade Estadual Paulista Júlio de Mesquita Filho
Bachelor of Science (B.S.), Electrical and Electronics Engineering
SKILLS
ABOUT ROBSON VISELLI
I am a seasoned executive with 25+ years of experience navigating the intersection of Technology, Customer Success and Business Transformation within global multinationals. My career is defined by a unique \"dual-threat\" capability: the operational rigour to lead business-critical services and complex portfolios, and the commercial acumen to drive sales and value realisation motions.Strategic Impact & Leadership- Commercial Lifecycle Management: I adeptly navigate the full spectrum of engagement, from pre-sales go-to-market strategies to post-signature delivery, ensuring consistent value realisation and revenue growth- Trusted Advisor: I serve as a consultative partner to the C-suite, dedicated to turning technological potential into tangible market leadership- Cross-Sector Versatility: While my foundation is rooted in the Consumer Goods (CPG) industry, I have successfully pivoted to lead strategic engagements across Retail, Utilities, Travel, Media, and Tech- Global Perspective: Having led initiatives across South America, Europe, and Asia, I excel at managing multi-geography stakeholders and solving complex, cross-border challenges- High-Performing Teams: I take pride in nurturing talent and building high-trust, collaborative environments that consistently over-deliver on strategic objectives.Core Areas of Expertise- Strategic Account Management: Leveraging a consultative approach to drive value and retention- Operational Excellence: An ITIL® Expert and PMP®/Scrum Master certified leader, adept at managing large-scale application outsourcing and multi-vendor/offshore delivery models- Business Transformation: Orchestrating complex IT programs that align multi-geography technology stacks with overarching corporate strategy- Collaborative Leadership: Building and mentoring high-performance, cross-functional teams that thrive on innovation and operational rigour.With an MBA from the University of Surrey and a foundation in Electrical Engineering, I bring a unique blend of analytical precision and commercial acumen to every engagement. I am passionate about scaling business-critical services and leading organisations through the next phase of their digital evolution.
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