Robson da Silva
Support Specialist @State of Oregon
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WORK HISTORY
Support Specialist @State of Oregon
Salem, OR, US
Process and verify customer payments and supporting documentation • Enter, update, and track transactions in CCD systems; ensure accurate coding and routing • Identify discrepancies and route items for research/corrections; support adjustments/refunds/cancellations as assigned • Maintain accurate logs and follow confidentiality, retention, and security procedures • Provide mailroom services (sort/log/distribute mail; prepare certified/trackable items) to support timely payment workflows
EDUCATION
Estácio
Bachelor of Laws - LLB, Law
Estácio
MBA Gestão de Projetos, Gestão de Projetos
Faculdade João Calvino
Bachelor's degree, Theology/Theological Studies
Arbutus College
Diploma, Hospitality Administration/Management
Acsenda School of Management
Bachelor of Business Administration - BBA, Business
EMERJ Escola de Magistratura do Estado do Rio de Janeiro
Mediação de Conflitos, Peace Studies and Conflict Resolution
Seminário Teológico Betel
Teologia, Grego Bíblico, Exegese e Hermenêutica
SKILLS
ABOUT ROBSON DA SILVA
I’m an operations-minded, people-first professional with a global perspective, Brazil, Canada, and the past three years in the United States. I’ve supported customers and teams across cultures, learned fast, and adapted to new systems quickly. Along the way I built a small side venture (kept strictly outside work hours) that sharpened my execution, documentation, and follow-through.My background blends legal support (documents, records, and policy compliance) with manufacturing know-how (hands-on shop workflows and continuous improvement). I’ve led small teams and collaborations, keeping projects moving with clear communication, checklists/SOPs, and calm problem-solving under pressure. Multilingual and culturally aware, I’m comfortable serving diverse clients and stakeholders.What I bring• Customer service & administrative support with accuracy and empathy• Legal/records coordination, document control, and process compliance• Manufacturing/shop-floor experience and workflow optimization• Team leadership, training, and dependable follow-through• Fast learner: new tools, new policies, new environments• Multilingual communication and cross-cultural collaborationI’m seeking a full-time role where I can contribute steady execution, integrity, and practical improvements every day while continuing my small off-hours side project. If your team values reliability and service, let’s connect.
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