Robson da Silva

About Robson da Silva

I’m an operations-minded, people-first professional with a global perspective, Brazil, Canada, and the past three years in the United States. I’ve supported customers and teams across cultures, learned fast, and adapted to new systems quickly. Along the way I built a small side venture (kept strictly outside work hours) that sharpened my execution, documentation, and follow-through.My background blends legal support (documents, records, and policy compliance) with manufacturing know-how (hands-on shop workflows and continuous improvement). I’ve led small teams and collaborations, keeping projects moving with clear communication, checklists/SOPs, and calm problem-solving under pressure. Multilingual and culturally aware, I’m comfortable serving diverse clients and stakeholders.What I bring• Customer service & administrative support with accuracy and empathy• Legal/records coordination, document control, and process compliance• Manufacturing/shop-floor experience and workflow optimization• Team leadership, training, and dependable follow-through• Fast learner: new tools, new policies, new environments• Multilingual communication and cross-cultural collaborationI’m seeking a full-time role where I can contribute steady execution, integrity, and practical improvements every day while continuing my small off-hours side project. If your team values reliability and service, let’s connect.

Experience

1. Support Specialist

   State of Oregon

   Feb 2026 — Present · Salem, OR, US

   Process and verify customer payments and supporting documentation • Enter, update, and track transactions in CCD systems; ensure accurate coding and routing • Identify discrepancies and route items for research/corrections; support adjustments/refunds/cancellations as assigned • Maintain accurate logs and follow confidentiality, retention, and security procedures • Provide mailroom services (sort/log/distribute mail; prepare certified/trackable items) to support timely payment workflows

Education

• Estácio

  Bachelor of Laws - LLB, Law

  2011 — 2015

• Estácio

  MBA Gestão de Projetos, Gestão de Projetos

  2014 — 2015

• Faculdade João Calvino

  Bachelor's degree, Theology/Theological Studies

  1997 — 2001

• Arbutus College

  Diploma, Hospitality Administration/Management

  2017 — 2017

• Acsenda School of Management

  Bachelor of Business Administration - BBA, Business

  2015 — 2019

• EMERJ Escola de Magistratura do Estado do Rio de Janeiro

  Mediação de Conflitos, Peace Studies and Conflict Resolution

  2012 — 2012

• Seminário Teológico Betel

  Teologia, Grego Bíblico, Exegese e Hermenêutica

Skills

• Project Management
• Análise De Políticas
• Microsoft Powerpoint
• Filosofia
• Negotiation
• Operating Systems
• Liderança De Equipe
• Powerpoint
• Microsoft Excel
• Liderança De Equipe Multifuncional
• Inglês
• Relações Públicas
• Windows
• Research
• Português
• Dos
• Negociação
• Mediação De Conflitos
• Microsoft Windows
• Marketing De Relacionamentos
• Leadership
• Microsoft Word
• Team Leadership
• Strategic Planning
• Teaching
• Volunteer Management
• Photoshop
• Responsabilidade Profissional
• Coaching
• Inteligência Emocional
• Oratória
• Sistemas Operacionais
• Social Media
• Public Relations
• Public Speaking
• Gestão Do Relacionamentos
• Microsoft Office
• Planejamento Estratégico
• Portuguese
• Nonprofits