Rob Simms
Customer Service and Support Manager @Linney
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WORK HISTORY
Customer Service and Support Manager @Linney
Mansfield, GB
EDUCATION
Tapton Secondary School
A Level: Computing (B), Music (C), Physics (D)
University of Nottingham
BSc (hons): Computer Science and Artificial Intelligence (2:2)
ABOUT ROB SIMMS
ITIL certified Head of Service Desk with a passion for IT Service Delivery, People Management, and Analytics. 10+ years experience in the Energy sector, with 5+ years in a SaaS environment, impacting positive organisational outcomes through a proven track record in process development and optimisation, exceptional leadership, and results-driven analytics. Confident in ability to collaborate with cross-functional teams to resolve complex, high-profile issues. Proficient in stakeholder management and engagement at all levels in a technical and non-technical capacity. Committed to continuous improvement and contributing to company success.
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