Rob Risley
Research Operations Manager
- Role
- Research Operations Manager at Patreon
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Rob Risley
Research Operations Manager with extensive experience optimizing, and scaling UX research programs and operations.When I\'m not working, you\'ll find me running long distances or playing guitar around the San Jose area.
Experience
Research Operations Manager
Jan 2022 — Present · San Francisco, CA, US
As our sole Research Operations Manager, I am responsible for overseeing all aspects of the day-to-day operations of our UX Research team. This includes managing participant recruiting, vendor relationships, internal comms, and other operational activities critical to the team\'s success. I\'m also responsible for deploying and analyzing monthly satisfaction and usability surveys for our users across multiple segments and products which are then reported to our exec team.In 2023, I launched a new program called Voice of the Creator which involves hosting live, in-person events between Patreon creators and employees. This program is designed to build engagement, empathy, and awareness around product initiatives and other aspects of the creator economy.
Education
University of Massachusetts Lowell
Master of Music Education
2008 — 2012
University of Massachusetts Lowell
Bachelor of Music, Music studies
2004 — 2008
Skills
- SEO
- Technical Support
- Html
- Salesforce
- Hubspot
- Marketing
- Teaching
- Css
- Social Media
- Inbound Marketing
- Customer Service
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