Rob Purdy

About Rob Purdy

Senior consulting leader with 10 years of experience delivering large-scale Customer Information System (CIS) replacements and meter-to-cash transformations for utilities clients. I specialize in helping energy retailers modernize their customer, billing, and finance operations through SAP Utilities (FI-CA) and Oracle CIS platforms. My passion lies in leading complex technology-enabled transformations that improve billing accuracy, customer satisfaction, and operational efficiency. Over the past decade, I’ve guided cross-functional teams through every phase of the program lifecycle—from strategy and design to cutover and stabilization—while aligning IT, operations, and finance around measurable business outcomes. I bring a blend of delivery discipline and human-centered leadership, partnering with executives to drive clarity, consensus, and lasting adoption across global, matrixed environments.

Experience

1. Senior Consultant

   Deloitte

   Mar 2021 — Present

   Lead various innovation projects by building upon team dynamics and implementing standard processes (e.g, portfolio-level work planning, human experience redesign, customer retention opportunity identification, product plan development, user testing design, and delivery).

Education

• Baylor University

  Bachelor of Business Administration - BBA