Rob Powley-Thomas
Digital Media & Post-Production | Project Management
- Role
- Account Manager at Visual Data
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Rob Powley-Thomas
I am a results-driven digital media professional with 10+ years of experience in post-production, client relations, and project management. Over the course of my career, I’ve partnered with leading media companies to deliver high-quality mastering and distribution services, always ensuring client satisfaction through clear communication, efficiency, and collaboration.In my current role as an Account Manager at Visual Data Media Services, I manage client relationships across global projects, analyze feedback to improve services, and coordinate cross-functional teams to consistently meet SLAs. Previously, I served as a Mastering Account Manager at Deluxe Digital Cinema and Senior Mastering Coordinator at Deluxe Technicolor Digital Cinema, where I streamlined processes, enhanced quality control, and strengthened client engagement.I thrive at the intersection of media workflows, client management, and operational strategy — leveraging tools like Tableau, Confluence, JIRA, Smartsheet, and Xytech to optimize performance and outcomes. Beyond tools and processes, I value building strong partnerships and mentoring teams to achieve shared goals.I’m passionate about driving client success in digital media and am always open to connecting with professionals in post-production, media services, and beyond.
Experience
Account Manager
Jul 2021 — Present · Burbank, CA, US
Ensure media orders are created, in the order management system, accurately and clients’ instructions are translated into concise operational instructions-Coordinate across internal teams to ensure alignment with client requirements, consistently achieving 100% SLA compliance-Building and maintaining strong client relationships, resulting in repeat business and long-term partnerships-Manage 50+ monthly customer change orders, optimizing resource allocation to meet 98% of project deadlines.
Education
Illinois State University
Bachelor of Arts (B.A.), International/Global Studies
2008 — 2012
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