Rob Mitchell
Customer Service Director at GSA
- Role
- Customer Service Director at GSA
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Rob Mitchell
As a Wilson-Certified Dyslexia Therapist, I work with students in grades K–12 across…
Experience
Customer Service Director
Feb 2023 — Present · Philadelphia, PA, US
I lead customer service and training initiatives that connect DoD and civilian agencies with scalable GSA acquisition solutions, ensuring compliance, efficiency, and mission success.Educated federal agencies on GSA contracting procedures, delivering 30+ trainings on MAS, OASIS+, Alliant 2, and eTools — surpassing FY24 training goals by 114%.Closed $409M in FY24 awards while managing a $1.5B+ pipeline, guiding procurement strategies from requirements analysis through award.Partnered with DoD Fourth Estate agencies (MDA, NGA, DIA, DFAS, DCSA, DeCA, DLA) to align procurement solutions with strategic mission goals.Developed standardized training frameworks and e-learning content (PowerPoint, Captivate, LMS) to improve adoption and consistency across federal programs.Conducted risk assessments and market research to mitigate domestic and global threats in acquisition cycles.Built trusted relationships with executives and stakeholders, ensuring long-term adoption of GSA solutions.
Education
Temple University College of Education
Master of Education - MEd
1995 — 1996
Temple University
Bachelor of Science - BS
1990 — 1995
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