Rob Merrison
Group Digital Operations Manager @Keepmoat
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WORK HISTORY
Group Digital Operations Manager @Keepmoat
Responsible for the stability, optimal performance and continuous improvement of digital and data products, digital services, and toolkits - enhancing the user experience for both internal and external stakeholders (spanning 8 regions and circa 80 developments across the UK)> Service Design Owner and Operations Lead for all associated websites, digital services and solutions> Digital Delivery Lead for numerous projects rolled out across Keepmoat’s digital estate;+ Service Onboarding Lead for the platform migration over to a new Content Management System (Kentico) and website redesign - working with Marketing, Sales and 3rd Party Web Developers + Delivery Lead & Service Design Owner for a new Campaign Management and eCRM solution (Microsoft Dynamics) for Sales, Marketing and Regional Ops+ Delivery Lead for a new Mobile/Tablet App (Novade) to support Part L legislation and Construction regulations - working with Technical, SAP Assessors (AES), Novade and NHBC+ Managed the platform delivery of a new MDM solution for Sales Offices (SOTI MobiControl)- working with IT Field Services, Sales and SOTI
EDUCATION
Sheffield Hallam University
BA (Hons), Business and Marketing
Tynemouth College
Business, Media, Art & Design and History
SKILLS
ABOUT ROB MERRISON
Seasoned professional with 15 years experience specialising in digital product management, web services, and technical project delivery across diverse sectors, including manufacturing, retail, online gaming, and housing construction. Expertise in service design, web platform migrations, and campaign delivery, with a proven ability to collaborate with marketing, sales, and third-party teams to achieve strategic objectives. Process driven with a passion to drive continuous improvements in digital ecosystems, leveraging technical project management skills to deliver high-quality outcomes for stakeholders.
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