Rob Martinez

Fitness Sales Associate @Johnson Fitness & Wellness

Miami, FL, US

Work closely with customers in a consultative sales process to ensure customer needs are met and that customer relationships are positive, productive, and profitable. Must be willing and able to demonstrate products for customers-Ensure the quality service of customers by personal involvement and intelligent solutions-Maintain strong customer relationships and make recommendations for attracting new customers-Identify quality, timeliness, or perceived value problems reported by customers, as well as requests for new products and services-Readily respond to customer complaints and comments in a manner which resolves the issue while maintaining company guidelines-Assist customers with in-store pick up to safely disassemble and transport merchandise to customer vehicles-Ensure that in-store merchandising is effective, appealing and keeping with company standards-Keep store inventory and products properly labeled, tagged and priced-Properly record, track and secure inventory during assigned shifts, including participation in monthly store inventory cycle counts-Ensure that all cash, check, credit card and financing transactions are properly recorded, reconciled and deposited in compliance with company procedures-Ensure that a proper image is portrayed through the maintenance and upkeep of the building and grounds-Develop a solid understanding of the merchandise offered by the store and the benefits by studying manuals, literature, videos, and other available sources of information-Keep the District Sales Manager and Store Manager informed of all pertinent factors affecting the assigned responsibilities-Monitor sales results for potential improvements and variances from plan and take appropriate actions-Monitor competitive activity in the market and identify new competition and/or changes in competitor’s activities

Florida International University

Bachelor’s Degree, Criminal Justice and Corrections