Rob MacGregor
Seasoned IT Service Delivery Manager and tireless ITIL advocate. Improving business one process at a time
- Role
- Co Founder and Operations Manager at The It People Us
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Rob MacGregor
My career in IT Service Delivery has spanned decades, starting from a helpdesk role and…
Experience
Co Founder and Operations Manager
Apr 2001 — Present
The iT People was founded in 2002 with a mission to change the perception that IT was a \"necessary evil\" by demonstrating the value that a highly functioning IT infrastructure could bring.Over time technologies and processes have continued to bloom and fade, but our mission is still the same. Our leadership team has over 60 years in IT functioning at the highest levels and have worked with the titans of the industry. We understand that IT drives your business and needs to be working at all times.The iT People are a Managed Service Provider taking care of your IT infrastructure 24x7x365. Our monitoring agents never sleep and as your partner we proactively manage your servers, desktops, laptops, and mobile computing devices.
Education
Los Gatos High School
High School Diploma with Honors
1987 — 1991
University of the Pacific
no, Did not complete
1991 — 1993
Skills
- Service Delivery
- Cloud Computing
- Team Management
- Sla
- System Administration
- Managed Services
- Infrastructure
- Hardware
- Project Management
- Vendor Management
- Data Center
- High Availability
- Process Improvement
- Security
- Enterprise Software
- IT Operations
- Service Management
- Service Desk
- Incident Management
- Saas
- San
- Cisco Technologies
- Pmo
- Operational Excellence
- Problem Management
- Leadership
- Vmware
- Troubleshooting
- Information Technology
- IT Strategy
- System Deployment
- Servers
- Itil
- Management
- IT Management
- Storage
- Team Leadership
- Contract Negotiation
- Cross-Functional Team Leadership
- Virtualization
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