Ignacio Robles

About Ignacio Robles

I am a highly accomplished Director of Operations with over 20 years of experience…

Experience

1. Director of Operations

   Illumination Health + Home

   Sep 2024 — Present

   As the Director of Operations for the Recuperative Care Program, I oversee daily operations, ensuring excellence in case management and behavioral health services. I work closely with site managers and staff to evaluate current service structures and establish high standards of care. My role encompasses operational leadership, personnel management, and direct supervision of site managers to maintain efficiency and effectiveness across all locations.Key responsibilities include:Collaborating with the finance department to budget and monitor program operations, ensuring fiscal responsibility and system integrity.Analyzing data to inform strategic decisions and optimize program performance.Determining staffing plans to achieve program goals, actively participating in hiring decisions, and implementing staffing adjustments when census dips below 90%.Creating and fostering a high-performing culture aligned with Illumination Foundation’s core values.Overseeing the Running of the Boards program and Self-Inspections to maintain operational excellence.Developing monthly update reports and participating in leadership and safety meetings.Monitoring emerging needs among key stakeholders, including CalAIM, IEHP, Molina, STPH, and hospital partners, to align program objectives with evolving healthcare demands.Providing direct oversight of all Inland Empire (IE) operations, programming, and services within the Recuperative Care program.Supporting site managers in coordinating security, substance use programs, transportation, culinary services, and housing navigation.Ensuring compliance with funding source contracts and performance standards while leading all IE public and private grants.Managing staff scheduling to maintain productivity and operational efficiency.Overseeing staff training and development to ensure qualifications and skills remain current.Providing individual and team supervision, support, training, and performance evaluations for assigned staff.

Education

• California State University-San Bernardino

  Bachelors of Science, Business Administration

  2004 — 2005

• California State University-San Bernardino

  Master of Science (M.S.), Business Administration and Management, General

  2006 — 2009