Robert Lavigne
VP IT Operations @Nesto Group E
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WORK HISTORY
VP IT Operations @Nesto Group E
Toronto, ON, CA
NestoGroup Acquired Intellifi. Our team is responsible for IT operations management across Canada, leading the development and execution of technology strategies that align with the overall business objectives of the organization and our clients. We work to identify new strategies and implement new technologies and processes that improve efficiency and enhance the customer experience while promoting a culture of innovation and continuous improvement across all teams. Our ultimate objective is to empower our clients with advanced technology solutions that enable them to stay ahead in the competitive Canadian mortgage industry while ensuring their complete satisfaction while still having fun.
EDUCATION
Toronto Metropolitan University
BComm, Business - Finance
Fleming College
Business Management
MIT Professional Education
Leading Organizations for High Value Change
SKILLS
ABOUT ROBERT LAVIGNE
My goal is to be a supportive leader who improves the people on my team, the team operations itself and the IT Operations department within the company as a whole. I encourage a respectful and collaborative tight team environment. I see challenges as opportunities to learn and grow, both for myself and for my team. Rather than just fixing issues, we strive to better our processes, aiming for a positive and lasting impact.\"Over 27+ years in senior technology and management roles in both technology and financial services industries. I am focused on achieving the highest levels of customer satisfaction and delivering profitable streamlined IT operations for companies of all sizes. A seasoned cloud services & enterprise level infrastructure architect with a strong security and governance consulting background who enjoys connecting business and technology by architecting multi-vendor, cross-technology secure hybrid and non-hybrid cloud solutions. Successful at developing and executing on aggressive growth strategies, achieving targets and growing strong teams for companies delivering financial and managed services, cloud computing, internet networks, colocation and outsourced managed infrastructure. Experienced at managing within large corporate structures, mid size and start up enterprises of all budgets.Specialties: Building strong, trusted teams, infrastructure, security and governance operations, client relationships and driving high levels of customer satisfaction. Hiring and mentoring top achievers while building loyal client driven teams is a passion I push myself to achieve. Key account pursuits and account management, IT strategy and development, sales process development, successful CRM implementations, vendor management, contract negotiations and vendor management.Extensive working knowledge in strategy, security, regulatory compliance, IT governance and running entire IT department operations.Microsoft Azure, Amazon AWS, Google CloudIT Solution ArchitectCloud Infrastructure, Migration, Operation, Automation & Cost Management Specialist Security & Network Operations / Infrastructure & Technology Management Senior Security, Infrastructure and IT Operations Architect Privacy regulatory/legislative compliance ISO27001, NIST, OWASP, PCI-DSS, Interac, OSFI, PIPEDA, CSAE 3416, SOC regulations, Canadian Center for Cyber Security Protected and Secret Standards implementation and auditing. Proficient at implementing ITIL, COBIT, ISO 27001, ISO 9001 and CMMI working frameworksServiceNow, Azure DEVOPS Management & Customization
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