Rob Kocerha
Founder & Chief Operating Officer - the Business Conductor @The Business Conductor Llc
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WORK HISTORY
Founder & Chief Operating Officer - the Business Conductor @The Business Conductor Llc
Atlanta, GA, US
Founder & COO of The Business Conductor, a boutique consulting firm helping small and mid-sized businesses align and optimize their operations, marketing, sales, customer experience, and finance for measurable growth.Leveraging my successful experience from SVP, EVP, and COO roles, I apply entrepreneurial thinking to solve complex operational challenges while actively pursuing full-time executive leadership opportunities.Core Focus Areas / Services:🧭 Fractional COO & Transformation Consulting CX & Revenue Operations Overhaul Business Turnaround & Margin Expansion Contact Center & Post-Sale Redesign Leadership Coaching During ChangeLet’s connect if you\'re a CEO, investor, or exec leading change and need someone who can both advise and execute. r•••@thebusinessconductor.com
EDUCATION
Miami University
Bachelors
ABOUT ROB KOCERHA
I am an Operations leader, a proven \"go-to\" executive that can align a business\'s culture, customer value proposition and economic engine to get results. My story- After a brief career in golf I joined MCI, a pioneering telecommunications disruptor with a \"David can beat Goliath\" culture. While at MCI I became proficient with Six Sigma, leveraging those process improvement skills to drive efficiencies and step-function quality gains throughout my career. My first turnaround - I was recruited to VC backed Allconnect as part of a leadership team tasked to take the hyper-growth company from losses to profits. We succeeded, and in the process, I learned how to turn around and operate a business. During my tenure leading Allconnect\'s operations, which included all of the sales centers and customer service teams, we delivered record-breaking inside sales results, EBITDA, and customer satisfaction scores. Another successful turnaround - I was recruited by PE backed Rent to rebuild their inside sales team, but was then tapped to redesign the company\'s entire post sale client experience operations. We went from revenue declines to growth, and from EBITDA losses to gains. I was also able to mentor and grow several future leaders. How I\'m different-Operational Skills. I own a broad set of process and organizational design / improvement skills to build lean teams that produce high quality results and top rated customer experiences-Inside Sales and Customer Service Experience. I\'m the rare person to have led both operational and sales teams at the highest level. My ability to leverage analytics enables sales to sell more while producing top-rated service experiences that fuel growth and retention-Finance DNA. My Finance background helps me connect operational performance with the income statement, while also informing smarter capital spend for higher ROI-Leadership. I\'ve led teams from a handful of people up to 800 employees. I am skilled at applying Situational Leadership to direct, coach, support, and delegate as needed, giving every person the opportunity to be their best-Communication. I\'m a popular speaker that has MC\'d 30+ large sales and company events. I\'m proficient at getting a message across effectively while still motivating and entertaining an audience-Results. I\'ve brought measurable step-function gains and operational improvements to every area I\'ve led throughout my career. I enjoy rolling up my sleeves and positively transforming organizations. Please reach out if I can help you! R••••••••@gmail.com
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