Rob Smith

About Rob Smith

I am an engineering leader with over 20 years of experience building and scaling billion-dollar platforms, transforming legacy systems, and leading global teams through complex, high-stakes projects. I started as a Senior Software Engineer and have grown into roles where I combine technology strategy, operational execution, and people leadership to deliver solutions that really move the business forward.I love helping engineering teams innovate, solve hard problems, and grow as professionals while driving measurable impact for the organization. I focus on creating environments where people can excel, systems can scale, and technology becomes a true business enabler. Platform Modernization: I led the complete transformation of legacy financial and identity systems, migrating millions of users and billions in transactions to cloud-native, API-first architectures with zero downtime. Revenue Acceleration: I engineered a billing platform that scaled from 30M to 500M daily events, cut month-end close time by 90%, increased reliability to 99.9%, and enabled $8B+ in annual revenue. AI Innovation: I pioneered AI-driven test automation and personalized onboarding flows, reducing test creation time by 30% and improving enrollment experiences for millions of users. Global Team Leadership: I have managed and coached engineering teams across multiple continents, creating high-performing, collaborative groups and succession pathways for technical leaders. Trading Performance Optimization: I modernized electronic trading platforms, cutting order processing from tens of milliseconds to under 1 millisecond while maintaining real-time multi-exchange pricing and regulatory compliance.I truly enjoy turning complex technical challenges into scalable solutions, building strong teams, and driving meaningful impact across the business.SKILLS: Software Engineering ManagementTechnology Strategy, Vision & ModernizationTeam Leadership & DevelopmentPlatform & Application DevelopmentCloud (GCP, Azure, AWS)Backend Services & APIsMicroservices ArchitectureAI, ML, and LLMsEmerging Technologies

Experience

1. Vice President of Engineering and Product

   Serviceminder

   Mar 2026 — Present

   VP of Product & Engineering at ServiceMinder, where we help home services franchises scale. Focused on AI-native development, ruthless prioritization, and closing the gap between customer problems and shipped solutions.

Education

• University of Washington

  BS, Computer Science