Rob Jones

Leader - Emea Customer Success @Zoom

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Leader - Emea Customer Success @Zoom

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Manchester, GB

Working across EMEA managing a highly impactful Customer Success organisation, building an environment where our customers are at the centre of everything we do.

SKILLS

Team ManagementMicrosoft TechnologiesIT Service ManagementBusiness StrategyTroubleshootingOperating SystemsProduct Lifecycle ManagementWindows ServerStrategic PlanningInformation TechnologyIT ManagementMicrosoft ExchangeCustomer Lifecycle ManagementSaasBusiness ProcessCloud ComputingProcess ImprovementService ManagementMicrosoft ProductsManagementComputer Network OperationsBusiness IntelligencePre-SalesSoftware Lifecycle ManagementProfessional ServicesEnterprise SoftwareEnterprise ArchitectureSoftware LifecycleSolution ArchitectureTeam LeadershipData CenterIT StrategyService DeliverySystem DeploymentCrmItilProject DeliveryOffice 365Product ManagementProgram Management

ABOUT ROB JONES

Senior leader within Zoom\'s customer success organisation, managing a team across EMEA. I take huge pride in building an environment where my team feel safe, have clarity to understand what they need to do to be successful, and feel energised each and every day. Married, father to three wonderful children, ally of Women in Technology, Early in Career mentor and diversity champion.

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Rob Jones — Leader - Emea Customer Success at Zoom in Manchester, GB | Unifers