Robert Anderson

About Robert Anderson

Highly skilled Learning Leader and team builder with unique skills in eLearning creation and building learning management strategies. 20 years experience at planning, designing, developing and delivering learning. 7 years experience with organization development through the leadership development channel. Adept at intact work-group interaction and change management. Certified in Crucial Conversations, Situational Leadership (both Blanchard and Hersey Models), Training Generalist certification from Langevin Learning, eLearning certification from Langevin LearningSpecialties: Blended/eLearning CreationExperienced with multiple LMS products (Learn.com, SumTotal, Moodle, JOOMLA and Halogen) Advanced proficiency in Articulate Storyline & Studio, Lectora, Authorware, Adobe Creative Suite, Adobe Captivate. Areas of interest are: Social Networks, the use of technology to facilitate learning, video production and other media

Experience

1. Sr Manager, Customer Technical Training

   ServiceNow

   Jun 2025 — Present · Seattle, WA, US

   CRM Educational content portfolio manager, driving the strategy and execution of learning solutions that enable customer-facing teams to build stronger relationships and deliver impact. My focus is on aligning instructional design with business goals to scale knowledge across the CRM ecosystem.

Education

• Western Governors University

  Bachelor of Science - BS, Information Technology

• Western Washington University

  Bachelor's degree, Business, Accounting

• Langevin Learning

  Needs Analysis, Instructional Design, Project Management, Consulting

  2000 — 2006

• School of Visual Concepts

  Web Design, Visual Design, Print Design

  2006 — 2011

Skills

• Needs Analysis
• Instructor-Led Training
• Leadership
• E-Learning
• Organizational Development
• Minecraft Expert
• Program Management
• Project Management
• Change Management
• Learning Management Systems
• Onboarding
• After Effects
• Training Delivery
• Photoshop
• Social Networking
• Performance Management
• Crm
• Employee Training
• Personnel Management
• Sharepoint
• Training
• Business Analysis
• Social Media
• Ios Development
• Workshop Facilitation
• Instructional Design
• Coaching
• Project Planning
• Leadership Development
• Management
• Team Building
• Human Resources
• Strategy
• Learning Management
• Captivate
• Employee Engagement