Rob Alam
Help Desk Specialist at Signature Bank
- Role
- Help Desk Specialist at Signature Bank
- Location
- Queens County, NY, US
- LinkedIn followers
- 500 followers
About Rob Alam
Focused, hardworking, organized and self-motivated computer and network service professional. Highly organized, independent and able to effectively coordinate tasks to complete projects with timeliness and creativity. A technician who is analytical, quick learner, and communicates effectively.
Experience
Help Desk Specialist
Aug 2019 — Present
Provide technical customer service to users bank wide; answer questions and resolves issues over the phone or via remote desktop access • Perform first line support, troubleshoot, diagnose and resolve Network, System, Desktop, and User issues (i.e. password resets, access and application issues, user accounts, active directory, etc) • Open and track requests via Helpdesk System; follow up and ensure resolution within specified time frames Escalate unresolved queries to the next level of support Partner with various vendors, system administrators, and senior associates to ensure resolution on escalated technical issues Performs other duties as assigned Knowledge of Windows, Remote Desktop Protocol (RDP), Microsoft Office, PC, Laptop, Blackberry, and Active Directory. • Provide support to over 1400 bankers in a high pressure environment Extensive use of BMC Track-It, high call volume, high pressure environment. Over 100 tickets on busy days.
Education
University at Buffalo
Information Technology
2009 — 2014
Per Scholas
Information Technology
2016 — 2016
Borough of Manhattan Community College
Associate's degree, Information Technology
2017 — 2018
Brooklyn Technical HIgh School
General Diploma, Environmental Science
2005 — 2009
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.