Robin Ziegler

Crisis Interventionist @San Diego Police Department

San Diego, CA, US

The San Diego Police Department\'s Crisis Intervention Team (CIT) is comprised of selected citizen volunteers who are specially trained to provide immediate emotional and practical support to victims, witnesses and other survivors of traumatic situations. The Crisis Team was developed to fill the gap following a traumatic event, when the persons involved often feel helpless, confused and in emotional shock. Upon arrival at a scene, the CIT volunteer becomes an important resource not only to the victims, but to the officer. CIT volunteers do the following:• Provide emotional support;• Serve as a liaison between victims and authorities;• Make necessary phone calls;• Arrange for clean up of death and injury scenes;• Notify family, friends and clergy;• Help arrange follow-up services (such as Mortuary); and• Provide information and referrals to appropriate agencies for on-going assistance.The interventionist will spend the needed amount of time with citizens to assess their immediate needs, answer questions and provide appropriate long term referrals. The interventionist\'s presence allows the officer to attend to other tasks such as evidence collection, witness checks, completing reports, or clearing from the call.Training includes: a fifty hour intense training academy, department orientation, decision making, diversity, neighborhood policing, death notification, sexual assault, SIDS, community referral and resources, stress management, elderly and child abuse, media relations, grief support, and working with children. During the Academy training Crisis Team members evaluate trainees on their decision making, stress management, communication and interpersonal skills, and on how well they follow procedures and make referrals.The evaluation covers various anchors to evaluate the interventionist\'s professionalism, interpersonal skills, general behavior and resource ability.

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