Robin Wise
Operations process and strategy | Team culture maven | Leadership | Product | e-learning | Web Content
- Role
- Vice President Operations at Mikmak
- Location
- Corvallis, OR, US
- LinkedIn followers
- 500 followers
About Robin Wise
Seasoned technology leader with 15 years of experience delivering customer-centric…
Experience
Vice President Operations
Apr 2024 — Present
As VP of Operations at MikMak, I lead the Client Services organization, overseeing three high-impact teams—Implementation, Customer Support, and Retailer Intelligence. With 15 years of experience across the full customer journey in the technology industry, I bring a strategic lens to scaling operations and building world-class customer experiences.In this role, I focus on: • Driving organizational strategy and cross-functional alignment to achieve business-wide goals • Optimizing processes that enable scalability and operational efficiency • Leading and mentoring people leaders, empowering teams to excel and grow • Removing roadblocks to ensure seamless execution and customer success • Facilitating knowledge sharing and collaboration to elevate customer and internal experiencesMy mission is to cultivate a best-in-class Client Services function that delivers measurable value to both customers and the business, while fostering an environment of innovation, mentorship, and continuous improvement.
Education
Portland State University
Bachelor of Arts (B.A.), English and Professional Writing
2004 — 2009
Università per Stranieri di Siena
Study Abroad, Art History, Travel Writing
2006 — 2006
Skills
- Management
- Social Media Marketing
- Newspapers
- Teaching
- Time Management
- Web Content Writing
- Adobe Creative Suite
- Storytelling
- Customer Service
- Content Development
- Salesforce.com
- Copywriting
- Journalism
- Editing
- User Experience
- Content Strategy
- Leadership
- Microsoft Office
- Teamwork
- Writing
- Workshop Facilitation
- Creative Writing
- SEO Copywriting
- Technical Writing
- Communication
- Editorial
- Blogging
- Newsletters
- Search Engine Optimization (SEO)
- Analytics
- Social Media
- Crm
- Content Management
- Customer Relationship Management (Crm)
- Customer Experience
- Magazines
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