Robin Byers Winzer

About Robin Byers Winzer

Robin has 20+ years in Data Management and Analysis and Project Management. She excels at process improvement projects, utilizing both custom and out-of-the-box solutions to solve business process challenges. From Salesforce CRM to more recent activity with Cornerstone On Demand products, integration is the key. Cornerstone\'s cloud based Talent Management software allows users to tie Performance, Learning, Recruiting, Succession and Compensation seamlessly. Being the \"non-technical, technical person\" has always been one of Robin\'s strengths. Her business and technical background allows her to understand requirements at all levels and translate to developers and designers to deliver comprehensive custom web solutions.Specialties: • Creating operational excellence and transformation utilizing improved processes, utilization of data analysis, and creation of trained, efficient support teams.• Process improvement specialist with vast experience in customizing and implementing Salesforce CRM to manage both Sales and Operations organizations.• Data Management/Analysis, Database Design, Web Design Front End / Back Office solutions • Project Management, Product Requirements, Implementation, Training

Experience

1. Client Success Manager

   Cornerstone OnDemand

   Apr 2014 — Present · Mentor, OH, US

   The Client Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Client Success Manager (CSM) is introduced to the client during the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the solution. The CSM takes ownership of Cornerstone’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience with Cornerstone. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.

Education

• David N. Myers University

  Bachelor of Science (BS), Business Administration and Management, General

  1998 — 2000

Skills

• Web Project Management
• Business Analysis
• Strategy
• E-Commerce
• Project Management
• Product Requirements
• Online Advertising
• Email Marketing
• Training
• Sharepoint
• Analytics
• Salesforce.com
• Business Intelligence
• Database Design
• Process Improvement
• E-Learning
• Consulting
• Leadership
• Business Process Improvement
• Back Office
• Crm
• Management
• Talent Management