Cathy Robinson

About Cathy Robinson

I am an operational excellence professional focusing on business growth support and next-generation solutions. I am a professional with project and process management skills utilizing continuous improvement to advance business activities to achieve company goals. I am skilled in analyzing complex data to make sound business decisions. I am a creative problem solver attaining high customer satisfaction by developing trust among my co-workers, team members, and clients.Areas of Expertise Continuous Improvement | Project Management | Process Management | Strategic Planning | Lean Six Sigma | Business Analysis | Coaching and Mentoring | Healthcare Information Technology | Regulatory and Compliance | Operational Excellence | CommunicationCareer Highlights• Decreased overall business process time by 35% in 3 years utilizing Lean methodologies in Green Belt and Kaizen events.• Implemented a Lot Release process to remove paper procedures while ensuring the correct steps were performed of the manufacturing processes and release criteria required by the FDA regulation of CFR 12•••65(c). • Implemented and controlled an Enterprise Change Control process to coordinate support and quality oversight to ensure regulatory compliance for changes related to business activities with the potential to impact product manufacturing or donor safety in compliance of FDA\'s 21 CFR Part 820.30.• Decreased configuration process time for Batch, Partner Integrations and Hospital Program customization by 20% every year for 4 years consecutively providing high efficiency for the Technical Services team.• Developed a process to decrease service level agreement by 20% enabling the company to recognize revenue early, expediting accounts receivables. • Decreased SLA assisted the company to raise revenue from $18 million to $50 million within two years.• Recognized for leading and developing, was selected to participate in Experian’s Business Network Program; Skills Learned: Brand Building, Executive strategy planning and executive presentation skills. • Selected to participate in SearchAmerica, a Part of Experian’s Leadership Development Program; Skills Learned: Executive business plan writing, strategy in business, and recognizing outside companies and their products that would complement current business products. Team recognition was successful and the company was acquired.

Experience

1. Consultant

   Novom Group

   Aug 2025 — Present

   Deliver Program and Project management services for Novom’s enterprise projects. Work with Novom team members to enhance the project management tools and standards. Identify new opportunities that can drive new business.

Education

• St. Cloud State University

  Bachelor of Science - BS, Business Administration and Management, General

Skills

• Software Documentation
• Process Improvement
• Healthcare Information Technology
• Integration
• Business Analysis
• Project Management
• Hipaa
• Healthcare
• Leadership
• Ehr
• Hl7
• Quality Assurance
• Training
• Sdlc
• Revenue Cycle
• Team Building
• Health Information Exchange
• Healthcare Industry
• Strategic Planning
• Customer Satisfaction
• Databases
• Emr
• Requirements Analysis
• Salesforce.com
• Microsoft Excel
• Healthcare Consulting
• Team Leadership
• Strategy
• Vendor Management
• Help Desk Support
• Apis
• Xml
• Https
• Project Planning
• Epic Systems
• Cross-Functional Team Leadership
• Technical Support
• Saas
• Call Centers
• Software Project Management