Robinson Warner
Technical Implementation Lead | Product & Program Experience | SaaS Strategy & Ops | Innovative Enterprise Integrations | Agile PM | Fintech, Telecom, FedRAMP Expertise | Customer Success | AI Automation
- Role
- Customer Success Manager at Knox Systems, Inc.
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
About Robinson Warner
I’m a product and program leader with over a decade of experience driving digital transformation, enterprise SaaS adoption, and cross-functional initiatives across fintech, telecommunications, and consulting environments.At the core of my work is a passion for solving complex problems and building systems that work—for the business, for teams, and most importantly, for the people they serve. I’ve led large-scale enterprise SaaS implementations, designed strategic procurement and vendor management frameworks, and delivered integrations that improved operational efficiency and reduced costs. Whether I’m deploying enterprise search to users, launching customer success enhancements, or implementing a $500K+ cost-saving asset maintenance program, I bring a holistic, human-centered approach to every initiative.I’ve held leadership roles at Toast, American Tower, and EdgeRock Technology Partners, managing roadmaps, product strategy, stakeholder engagement, and agile development for enterprise tools and platforms. My experience spans product management, change management, operations strategy, and business process improvement — anchored in strong cross-functional collaboration and clear communication.Key Skills: Agile product management, enterprise SaaS strategy, UX optimization, Salesforce UI/UX, Jira & Confluence, vendor management, budget forecasting, systems integration, Medallia, and stakeholder alignment.I’m always eager to collaborate on innovative solutions that align technology with meaningful business outcomes. Let’s connect if you’re looking for a strategic, execution-driven leader who brings clarity, adaptability, and results to complex product and program challenges.#ProductManagement #SaaS #DigitalTransformation #EnterpriseTechnology #Leadership#TechCareers #ProductStrategy #Innovation #CustomerSuccess
Experience
Customer Success Manager
Jan 2026 — Present · Portland, ME, US
Education
Providence College
Bachelor of Arts - BA, Political Science
Providence College
Bachelor of Arts - BA, Political Science and Government
The London School of Economics and Political Science (LSE)
Master of Science (MSc), Sociology
2010 — 2011
Providence College
Bachelor of Arts (B.A.), Political Science and Government
2004 — 2008
Providence College
Bachelor of Arts - BA
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